
Diagnostic Devices, Inc. www.prodigymeter.com
Prodigy Talking Meter Owner’s Manual
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Diagnostic Devices, Inc. 1.800.243.2636
Prodigy Talking Meter Owner’s Manual
The test does not start after applying the sample.
Probable Cause What to Do
Error in peforming the test.
ControlSolutionbottle
not shaken well.
Expired or contaminiated
ControlSolution.
ControlSolutionthatistoo
warm or too cold.
Test strip deterioration.
Meter malfunction.
Readtheinstructions
thoroughly and repeat
the test again.
ShaketheControlSolution
bottle vigorously and repeat
the test again.
Check the expiration date
or the discard date of the
ControlSolution.
ControlSolution,meter,
and test strips should
come to room temperature
(68-77°F/20-25°C)
before testing.
Please repeat the test with
a new test strip.
Please contact Technical
Supportat1-800-243-2636
for assistance.
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Batteriesexhausted. Replacethebatteries.
Batteries incorrectly Check that the batteries are
installed or absent. correctly installed.
Test strip inserted Insert the test strip correctly with
upside or the contact bars end entering
incompletely. first and facing up.
Metermalfunction. PleasecontactTechnicalSupport
at 1-800-243-2636
for assistance.
The meter does not display a message after
inserting a test strip.
Probable Cause What to Do
Troubleshooting Guide
The test does not start after applying the sample.
Probable Cause What to Do
Insufcientblood Repeatthetestusinga
sample. new test strip with a larger
blood sample.
Defectiveteststrip. Repeatthetestwithanew
test strip.
Sampleappliedafter Repeatthetestwitha
automatic shut-off new test strip. Apply sample
(5minutesafterlast onlywhenthe“ ” symbol
useraction). appearsonthedisplay.
Metermalfunction. PleasecontactTechnicalSupport
at 1-800-243-2636 for
assistance.
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